AK77 Privacy Policy — Your Data Safe With Us

1 Introduction & Applicability

AK77 (referred to as "we", "the platform", or "AK77") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy explains how we collect, store, process, and protect your personal information.

This policy applies to AK77's website, mobile app, and all related services. It takes effect whenever you access our platform, register an account, or play a game.

We believe your privacy is a fundamental right. AK77 operates with full transparency — we are always clear about what we do with your data. There are no hidden practices or vague language here.

2 What Information We Collect

AK77 only collects information that is necessary to provide you with our services. Data is collected in two ways — what you provide directly, and what is collected automatically.

Information you provide directly:

• Name, Date of Birth, and Gender (collected at registration)
• Mobile Number & Email Address
• Payment method details (Mobile Banking/Nagad/Rocket number)
• Photo of national ID or passport for KYC verification
• What you write when contacting support

Automatically Collected Information:

• Device Type, Operating System, and Browser
• IP address and approximate location
• Session duration and page visit data
• Gaming Activity and Transaction History
• Information Collected via Cookies and Similar Technologies

3 Purpose of Data Use

We use the information we collect for the purposes listed below. There is a clear reason behind each purpose and we do not use your data beyond them.

We always obtain your consent before sending marketing communications. You can opt out of marketing emails or SMS at any time.

4 Data Sharing and Disclosure

AK77 does not sell or rent your personal information to third parties. However, limited data sharing may be necessary in certain circumstances:

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, or Rocket to process transactions.
• Technology Service Providers: Limited data may be shared with server hosting providers or game software providers for technical purposes.
• Legal Obligations: Information may be disclosed pursuant to a court order or at the request of a regulatory authority.
• Fraud Prevention: Limited data may be shared with security partners to help detect fraud.

Every third party we work with is bound by a strict confidentiality agreement. They may only use your information for the specified purpose and nothing else.

5 Cookies & Tracking Technologies

AK77 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Cookies we use:

• Essential Cookies: Required for login sessions and core site functionality — these cannot be disabled.
• Performance Cookies: To understand which sections of the site are used most — fully anonymized.
• Functionality Cookies: To remember your preferred language or settings.
• Security Cookies: To protect against fraud and CSRF attacks.

You can manage cookies through your browser settings. However, disabling certain cookies may affect some features of the site.

6 Security Measures

AK77 uses industry-leading security technology to keep your data safe. Our security layers are described below:

• Transport Layer Security (TLS): All data transmissions are encrypted using TLS 1.3 protocol.
• AES-256 Encryption: Sensitive data stored in the database is encrypted with AES-256.
• Two-Factor Authentication (2FA): OTP system for added account security.
• Firewall and DDoS Protection: Systems are protected against unauthorized access and attacks.
• Regular Penetration Testing: System reviewed by external experts on a quarterly basis.
• Access Control: Only authorized personnel have access to sensitive information.

If you ever notice any unusual activity on your account, contact our support team immediately. We will take action right away.

7 Data Retention Duration

We retain your data only for as long as necessary. All information is stored while your account remains active.

• Account Information: Up to 5 years after account closure (legal obligation).
• Transaction Records: 7 years (as required by financial regulatory authorities).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years.
• Support Contact: 2 years.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the designated retention period ends, data is securely deleted or anonymized. We do not hold data longer than necessary.

8 Your Rights

You have full rights over your personal data. AK77 respects these rights and responds to all valid requests.

To exercise any of these rights, please contact our support team. We typically respond within 30 days. For complex requests, it may take a little longer — you will be notified in advance if that is the case.

9 Minor Protection

AK77 strictly prohibits registration by anyone under the age of 18. This Privacy Policy does not apply to minors, as they are not eligible to use our platform.

• Date of birth is verified at the time of registration.
• KYC documents may be requested in cases where suspicious activity is detected.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If a parent or guardian believes their child has created an account, please contact us immediately.

10 Privacy Policy Updates

AK77 may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• A notification will be sent to your registered email before any major changes take effect.
• The "Last Updated" date at the top of this page is always kept current.
• Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

11 Contact & Complaints

If you have any questions, requests, or complaints regarding our Privacy Policy, our support team is always ready to help.

• Live Chat: Available at the bottom-right corner after logging into the platform — this is the fastest way to reach us.
• Email: [email protected] (Responses are typically provided within 24 hours.)
• Once a request to access or delete data is submitted, a reference number will be provided.

We take every request seriously. Your privacy matters to us and we are always here to help.